Landlords
One place to report a leak, a lockout or a boiler at 9pm — without ringing around yourself.
24/7
Emergency and out-of-hours call-outs
Emergency property repairs for landlords and agents
A nationwide repair line with one published price. No monthly cover plan, no excess, no claim form.
£99
Call-out, paid before the visit. Extra labour and parts are quoted before work continues.
National 0330 coming soon — 0330 XXX XXXX. Until the line is live, use the form or email.
England, Scotland and Wales
£99 paid before the visit
Photos and a visit report
How it works
Three steps. Then it’s fixed.
Built for people who manage property — not a DIY consumer helpline.
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Report it and pay the call-out
Send the job by form or email. Tell us who you are, the address, the urgency and what failed. The £99 call-out is paid before anyone sets out.
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We triage and send the right trade
We qualify the issue, access and urgency, then brief and dispatch the engineer. You are not asked to assemble a trade list yourself.
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They attend — you get the evidence
The engineer makes safe and completes what they can. Anything beyond the call-out is quoted before it continues. Photos and a written report come back with the job.
Who it’s for
Landlords, letting agents and property managers.
One desk for portfolios, lets and the people responsible for them.
Letting agents
A single process across every landlord you represent. Jobs logged, trades assigned, evidence returned.
Property managers
Reactive cover for blocks, lets and mixed portfolios, with reporting you can file — not chase.
Trades
The work we take.
Core reactive trades for occupied property. If it isn’t listed, report it anyway — we will say quickly if we can help.
Plumbing
Taps, toilets, pipework and sanitation.
Electrical
Faults, failed fittings and making safe.
Heating
Boilers, radiators and no-heat call-outs.
Locks
Lockouts, failed cylinders and securing a property.
Leaks
Water ingress, burst supplies and damage limitation.
Drainage
Blockages and internal waste issues.
Roofing
Making a property weather-tight after damage.
General repairs
The jobs that keep a let habitable.
The model
Pay per call-out. Not a cover plan.
Annual home-emergency insurance asks you to choose a policy, pay a monthly premium, then claim and often pay an excess. A typical contractor asks you to call for a quote. NPR publishes the attendance fee up front.
| What you get | NPR | Typical annual cover | Typical “call for a quote” |
|---|---|---|---|
| Price before anyone attends | £99 call-out, paid first | Monthly premium, then often an excess | Often hidden until you phone around |
| Monthly membership | No | Yes — a policy or plan | No |
| Claim form or excess | None. You instruct a job. | Yes — claim against the policy | Not usually |
| Who it’s built for | Landlords, agents and managers | Often homeowners, with landlord add-ons | Mixed |
| How you raise work | Job form or email — no account needed | Customer portal, app or claims line | Phone and hope someone answers |
| Extra work | Quoted before it continues | Policy limits and exclusions | Varies |
| Evidence after the visit | Photos and a written report | Varies by provider | Rarely standard |
Coverage
One desk. UK-wide intent.
A national response line for property professionals across England, Scotland and Wales. Regional availability will be confirmed as the engineer network is built — we will say so if we cannot take a job in your area yet.
England
Reactive and emergency call-outs for lets, blocks and managed property.
Scotland
The same process and published call-out, reported to one desk.
Wales
Instruct by form or email from wherever you manage the portfolio.
Trust
Plain about who we are.
No invented response-time percentages, no placeholder statistics, no testimonials we have not earned yet.
Published price
The call-out is £99, paid before the visit. You see the attendance fee before anyone is sent.
Evidence on every job
Photographs and a written note of what was found and what was done — useful for landlords, agents and insurers.
Company formation in progress
National Property Response Ltd is being formed (Your Company Formations order 6230014). It is not yet showing as incorporated at Companies House. The registered office will be published here when it is confirmed.
No fake portal or app
You do not need a login to raise a job. There is no membership area, live-chat widget or engineer-tracking map on this site — and we will not pretend there is until those tools exist.
Questions
Quick answers
What does the £99 include?
The call-out, paid before the visit, covers attendance and the initial diagnosis. Parts, extra labour and any return visit are agreed with you before they are added.
Do I need a monthly plan?
No. NPR is a pay-per-call emergency line, not an insurance policy or membership. There is no excess and no claim to file.
Can my tenant instruct you directly?
The landlord, letting agent or property manager instructs us. If you want us to speak to a tenant about access, say so when you report the job.
Is the 0330 number live?
Not yet. A national 0330 line is planned. Until it is, report a job on this site or email hello@npr.services.
If you smell gas
Call the National Gas Emergency Service on 0800 111 999 first, then tell us once the property is safe.
When something fails, report it once.
Pay the £99 call-out before the visit. We send an engineer and get it fixed, with photos and a report when it’s done.